— clayton county police department confirmed with channel 2 action news that the 911 call system went down around 1:45 p. m. Webwhen to call 911. An exception would be if an immediate action could be safely taken that. Webclayton county police chief kevin roberts spoke with chief investigative reporter brendan keefe about the department's response to a 911 call. Webwhy are some calls to 911 transferred to a police officer? Some types of reports can be taken over the telephone. Webthe purpose of the clayton county police department is to enforce the law fairly and firmly; To pursue and bring to justice those who break the law;